Maintenance Policy

To provide quality service to you, Lakestone Properties has an after-hours line to respond to maintenance emergencies.

The number to call is:

(608) 838-1800 ext. # or 9

Please listen to the entire message and follow the prompts

This service is to be used for a maintenance concern that CANNOT WAIT until the next BUSINESS day.

Business hours are Monday - Friday 8:00 am - 4:30 pm.

The following list is not all inclusive, but these are generally the situations in which an on-call technician will respond to an after-hours emergency maintenance issue.

• A fire (after calling 911)
• No heat or hot water
• An electrical outage (after checking the breaker box and calling the utility company)
• A plumbing leak that cannot be controlled
• No running water or a water line break
• A clogged toilet if it is the only one in the apartment (**Please note, a chargeback may apply**)
• No air conditioning if there is an "at risk" person in the apartment

If you have a work order request, this can be submitted online via your tenant portal. Light bulbs and refrigerator filters (if applicable) are the responsibility of the tenant. Maintenance requests made through AppFolio are NOT monitored after hours/weekends.

For your safety, lockouts are NOT considered a maintenance emergency. You will need to call a locksmith.

If the maintenance problem is caused by a household member/guest, or not considered an emergency you will be charged for the technician's time at a minimum rate of $50/hour.

We enter your apartment twice a year to conduct inspections. In the fall we enter to change your furnace filter and check the smoke detectors in preparation for the winter months. In the spring our technicians will enter to change your filters again. If you would like to change your filters more, that is encouraged, however, we do not supply the filter.